Terms of service

Effective Date: September 2, 2026

Welcome to FINE CRAVE. These Terms of Service (“Terms”) set out the conditions governing access to our online store, purchases made through our website, and use of the services and features we make available.

In these Terms, “FINE CRAVE,” “we,” “our,” and “us” refer to FINE CRAVE. “Customer,” “you,” and “your” refer to any individual who visits our store, submits an order, purchases merchandise, or otherwise interacts with our services.

Please read these Terms carefully before using our website. By accessing the store or completing a transaction, you acknowledge and agree to these Terms together with the policies referenced within them.

1. ONLINE SHOPPING SERVICES

FINE CRAVE provides an online retail environment through which customers may discover merchandise, review available product information, place orders, submit payments, and communicate with us regarding transactions.

Access to our website is provided for legitimate shopping and informational purposes.

Use of the store in connection with fraud, unlawful activity, system interference, or infringement of another person's rights is prohibited.

2. AGREEMENT WITH OUR STORE

Your continued use of FINE CRAVE signifies your agreement to the Terms applicable at the time of your interaction or transaction.

Additional policies may govern specific aspects of your purchase, including our:

Where another store policy provides more specific conditions for its subject matter, those provisions should be read together with these Terms.

3. CAPACITY TO ENTER A TRANSACTION

Customers must have sufficient legal capacity under applicable law to enter into transactions through our store.

Individuals who have not reached the age of majority in their jurisdiction should make purchases only with the involvement or authorization of a parent or legal guardian where legally required.

You are responsible for ensuring that your use of our services complies with applicable laws.

4. MERCHANDISE INFORMATION

We seek to provide customers with useful information about merchandise before purchase.

Depending on the item, product pages may contain:

Descriptions;
Images;
Dimensions;
Materials;
Quantity or weight;
Ingredients where relevant;
Storage or care guidance;
Usage information; and
Other product characteristics.

Customers should review the information applicable to the selected merchandise before checkout.

5. FOOD, CULINARY, AND GOURMET ITEMS

FINE CRAVE may offer gourmet, culinary, specialty food, dining, kitchen, or related merchandise.

Products should be prepared, stored, handled, cleaned, or used according to the instructions applicable to the particular item.

Where merchandise is intended for consumption, customers should inspect the product and its packaging before use.

A product should not be consumed if its condition reasonably indicates that it may have been materially damaged, contaminated, or otherwise compromised.

6. INGREDIENTS, DIETARY INFORMATION, AND ALLERGENS

Where relevant, ingredient, allergen, nutritional, or dietary information may appear on a product listing or physical product label.

Customers with allergies, food sensitivities, dietary restrictions, or other specific concerns should carefully review the current product label before consumption.

Product formulations may occasionally be updated by manufacturers or suppliers.

If information displayed online differs from the current physical label, customers should rely on the current label and contact us with questions before using the product.

7. STORAGE REQUIREMENTS

Some merchandise may require particular storage conditions to maintain quality or safety.

Customers should comply with applicable instructions concerning refrigeration, temperature, humidity, sunlight exposure, sealing, or other storage requirements.

Product deterioration resulting from storage contrary to applicable instructions may not constitute a product defect, subject to rights available under law.

8. PRODUCT PHOTOGRAPHY AND PACKAGING

Product images are provided to help customers understand the merchandise offered through our store.

Actual packaging, labeling, coloration, size presentation, decorative details, or other visual characteristics may differ because of manufacturer updates, photography, lighting, display settings, or production changes.

Unless expressly stated otherwise, decorative props appearing in photographs are not included with a product.

9. INVENTORY STATUS

Products displayed online remain subject to inventory availability.

Placement of merchandise in a shopping cart does not permanently reserve that merchandise.

We may adjust stock levels, establish reasonable quantity limits, remove discontinued products, or modify our product selection.

If we cannot fulfill a product for which payment has already been collected, we will provide the applicable refund.

10. PRICES AND CHARGES

The price applicable to an item is generally the price displayed when the customer completes the applicable transaction, subject to correction of genuine errors as permitted by law.

The final checkout amount may include:

Merchandise prices;
Applicable taxes;
Shipping charges;
Promotional adjustments; and
Any other charge disclosed before payment.

Customers should review their complete purchase total before authorizing payment.

11. COUPONS AND LIMITED-TIME OFFERS

We may make promotional codes, discounts, special offers, or temporary pricing available from time to time.

An individual promotion may contain conditions relating to eligible products, minimum order amounts, redemption periods, customer eligibility, usage limits, or combination with other promotions.

Promotional benefits have no cash value unless expressly stated otherwise.

We may reject unauthorized, fraudulent, expired, altered, or improperly duplicated promotional codes.

12. CORRECTING STORE ERRORS

While we make reasonable efforts to maintain accurate website content, errors may occasionally occur.

An error may involve a price, description, quantity, availability status, promotion, ingredient detail, or other information.

We may correct genuine errors when discovered.

If a material mistake affects an order that has not yet been fulfilled, we may provide corrected information or cancel the affected item where appropriate.

Amounts owed following cancellation will be refunded.

13. HOW AN ORDER IS SUBMITTED

Completing checkout constitutes a request to purchase the merchandise identified in your order.

An electronic acknowledgment indicates that our system has received the submission. It does not necessarily mean that every aspect of the transaction has received final acceptance.

We may perform reasonable verification before fulfillment.

14. PRE-FULFILLMENT REVIEW

An order may be reviewed for matters including:

Available inventory;
Payment authorization;
Billing information;
Delivery information;
Order quantities;
Transaction consistency; and
Fraud or security concerns.

We may request additional information when reasonably necessary to complete an order.

15. CIRCUMSTANCES AFFECTING ORDER ACCEPTANCE

We may refuse, place on hold, or cancel an order when a legitimate reason exists.

Examples include circumstances where:

Merchandise is unavailable;
Payment cannot be authorized;
A material listing error occurred;
Customer information is materially incomplete;
Fraud or unauthorized payment is reasonably suspected;
Applicable purchase restrictions have been exceeded;
Delivery cannot reasonably be completed; or
Applicable law prevents fulfillment.

Where a paid transaction is canceled, any refund owed will be processed.

16. INFORMATION PROVIDED AT CHECKOUT

Customers are responsible for entering accurate information when submitting an order.

Please carefully verify your:

Name;
Email address;
Telephone number where requested;
Billing information;
Shipping address; and
Payment details.

Although we may attempt to assist, corrections cannot be guaranteed after fulfillment begins.

17. PAYMENT

Payment methods available for a particular transaction will be displayed during checkout.

By submitting a payment method, you represent that you have authority to use it and authorize the applicable charge.

Payment transactions may be processed by independent financial institutions or payment service providers.

A transaction may be delayed, declined, or canceled when valid payment authorization cannot be obtained.

18. PAYMENT AND FRAUD SECURITY

We may use reasonable security measures intended to protect our store and customers against fraudulent or unauthorized transactions.

Orders presenting unusual transaction characteristics may be temporarily reviewed.

Customers must not knowingly:

Submit false billing information;
Use stolen or unauthorized payment credentials;
Impersonate another purchaser;
Manipulate transaction-security systems; or
Circumvent fraud-prevention controls.
19. SHIPPING ARRANGEMENTS

The shipment of purchases is governed by our separate Shipping Policy.

Customers should review that policy for information concerning applicable processing periods, delivery services, shipping charges, estimated transit periods, and geographic limitations.

The shipping option selected during checkout may also establish transaction-specific delivery information.

20. ESTIMATED DELIVERY

Delivery dates and transit periods are generally estimates unless expressly identified as guaranteed.

Delivery performance may be affected by circumstances such as:

Carrier operations;
Severe weather;
Transportation interruptions;
Holidays;
Seasonal shipment volume;
Incorrect address information; or
Other events outside our reasonable control.

Customers should contact us if a shipment encounters a substantial delivery problem.

21. ADDRESS ACCURACY

You are responsible for providing a complete and accurate shipping destination.

Contact FINE CRAVE promptly if you discover an error after ordering.

Where fulfillment has not advanced too far, we may attempt to update the address.

We cannot guarantee that a delivery address can be changed after an order enters fulfillment or carrier possession.

22. REQUESTING AN ORDER CHANGE

Requests to change an item, quantity, customer detail, or shipping information should be submitted promptly.

Whether a change can be completed depends on the current status of the order.

Products already packed, processed, or transferred for shipment may no longer be eligible for modification.

23. CANCELLATION BEFORE SHIPMENT

Customers may request cancellation of an order that has not progressed beyond the point at which cancellation can reasonably be completed.

A request does not guarantee that fulfillment can be stopped.

Once merchandise has shipped, any available return option will generally be handled under our Return & Refund Policy.

24. RETURNS AND REFUNDS

Our Return & Refund Policy establishes the requirements governing eligible returns, exchanges, refunds, and related claims.

That policy may address matters including:

Applicable return periods;
Eligible merchandise;
Required product condition;
Return authorization procedures;
Non-returnable items;
Damaged or defective products; and
Refund processing.

Nothing in these Terms is intended to eliminate consumer remedies that cannot lawfully be waived.

25. CONSUMABLE AND SENSITIVE PRODUCTS

For health, hygiene, freshness, or food-safety reasons, certain opened, consumed, perishable, or otherwise sensitive products may be subject to special return conditions.

Any such limitation will apply only as provided by our Return & Refund Policy and applicable law.

If a product arrives damaged, defective, spoiled, or materially compromised, please contact us promptly with relevant order information.

26. CUSTOMER ACCOUNTS

If our website permits customer accounts, you are responsible for maintaining reasonable security over your account credentials.

Do not knowingly permit unauthorized individuals to access your account.

If you believe your account has been compromised, please contact us.

We may temporarily restrict access when reasonably necessary to investigate suspicious activity or protect account security.

27. PERSONAL INFORMATION

Personal information submitted through FINE CRAVE is handled according to our Privacy Policy and applicable privacy requirements.

The Privacy Policy provides additional information concerning the collection, use, disclosure, retention, and protection of customer and visitor information.

Customers should review the Privacy Policy when using our services.

28. OWNERSHIP OF STORE MATERIALS

Our online store may contain protected materials including photographs, product presentations, written descriptions, graphics, logos, branding, layouts, trademarks, and other creative content.

Such materials may belong to FINE CRAVE, our licensors, suppliers, manufacturers, or other rights holders.

Accessing our website does not transfer ownership of these materials to you.

29. ACCEPTABLE USE OF CONTENT

Website materials may be viewed and used for ordinary personal shopping and informational purposes.

Unless separately authorized or otherwise permitted by law, customers may not commercially copy, reproduce, republish, modify, distribute, sell, license, or exploit protected website materials.

Our trademarks and branding may not be used in a manner that falsely suggests authorization, sponsorship, or affiliation.

30. CUSTOMER-GENERATED CONTENT

Where functionality is available, customers may submit reviews, photographs, comments, recipes, serving ideas, or other materials.

You are responsible for ensuring that you possess the rights necessary to submit such content.

Submissions must not knowingly contain:

Infringing materials;
Unlawfully disclosed private information;
Malware or malicious code;
Fraudulent representations;
Unlawful threats or harassment; or
Content otherwise prohibited by applicable law.

We may moderate or remove submissions where reasonably necessary.

31. SERVICE PROVIDERS

We may rely on third-party providers to support functions such as website hosting, payment processing, communications, analytics, fulfillment, and shipping.

Third-party providers may maintain separate contractual terms and privacy practices.

To the extent permitted by applicable law, FINE CRAVE is not responsible for independent third-party conduct outside our reasonable control.

32. LINKS TO OTHER WEBSITES

Our store may contain links directing customers to external websites or services.

Such links may be provided for convenience or informational purposes.

Unless expressly stated otherwise, the presence of a link does not mean that FINE CRAVE owns, controls, guarantees, or endorses the external service.

Customers should independently review applicable third-party policies.

33. UNACCEPTABLE CONDUCT

You must not use our online store to:

Commit fraud or other unlawful activity;
Gain unauthorized access to accounts or systems;
Circumvent website security;
Introduce viruses or malicious software;
Deliberately disrupt website functionality;
Collect personal information unlawfully;
Violate intellectual property rights;
Misrepresent your identity for fraudulent purposes;
Transmit malicious or unauthorized communications; or
Facilitate prohibited conduct by another person.

Material misuse may result in restriction or termination of access.

34. STORE AVAILABILITY

We endeavor to maintain reliable website functionality, but uninterrupted access cannot be guaranteed.

Maintenance, security updates, technical problems, network disruptions, software changes, or external provider outages may affect availability.

We may temporarily modify or suspend portions of the website where reasonably necessary for maintenance, protection, or improvement.

35. EVOLUTION OF OUR SERVICES

FINE CRAVE may change its merchandise selection, collections, website functions, or available services over time.

We may introduce, replace, modify, or discontinue products or features without creating an obligation to maintain them indefinitely.

Changes affecting completed transactions or mandatory customer rights will be handled in accordance with applicable law.

36. WARRANTIES AND DISCLAIMERS

To the extent permitted by applicable law, our website and digital services are provided on an “as available” basis.

We do not promise that every website function will always be uninterrupted or free from technical errors.

Certain merchandise may also carry warranties provided by a manufacturer or supplier.

Nothing in these Terms excludes statutory warranties, guarantees, or consumer protections that cannot legally be excluded.

37. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, FINE CRAVE will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from use of our website or services where such liability may legally be limited.

These limitations apply only to the extent permitted by applicable law.

Nothing in this section limits rights, remedies, or liabilities that applicable law does not permit us to limit.

38. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify FINE CRAVE against reasonable third-party claims, liabilities, losses, damages, and expenses resulting from your unlawful use of our services, material breach of these Terms, or infringement of another person's legal rights.

This provision does not require you to assume responsibility where applicable law requires FINE CRAVE to remain responsible.

39. SEVERABILITY OF PROVISIONS

If a court or other competent authority determines that a particular provision of these Terms is invalid or unenforceable, that provision will be limited or severed only to the extent necessary.

The remaining provisions will continue to operate.

40. SUSPENSION OR TERMINATION

Customers may discontinue use of our store at any time.

We may suspend or terminate access where reasonably necessary because of material misuse, fraud, unlawful conduct, serious security concerns, or substantial violations of these Terms.

Terms that by their nature are intended to survive termination will remain effective to the extent permitted by law.

41. STORE POLICIES

These Terms form part of the broader policies governing transactions with FINE CRAVE.

Customers should also review our applicable:

Where appropriate, these policies supplement the provisions contained in these Terms.

42. COMPLETE AGREEMENT

These Terms, together with the applicable policies incorporated into them, constitute the agreement governing use of our online store and purchases from FINE CRAVE.

A failure to enforce a provision on one occasion does not automatically waive the right to enforce that provision later.

43. GOVERNING LAW

These Terms are governed by applicable laws of the United States and, where applicable, the laws of the State of Texas.

Nothing in these Terms is intended to remove, waive, or reduce mandatory consumer rights or protections that apply under federal, state, or other applicable law.

44. UPDATES TO OUR TERMS

We may update these Terms from time to time to reflect changes in our operations, merchandise, website functionality, policies, technology, or applicable legal requirements.

The current version may be published on our website with a revised effective date.

Where applicable law requires additional notice or consent regarding a material change, we will comply with those requirements.

45. QUESTIONS AND CONTACT INFORMATION

Questions about these Terms, purchases, products, or use of our online store may be directed to FINE CRAVE using the contact information below.

Shop Name: FINE CRAVE
Address: 144 Double Eagle Dr, Austin, TX 78738, United States
Phone: +1 702-538-1601
Email: Kt01025904330@gmail.com